SMEP Microfinance Bank has made big strides in cementing itself as the preferred microfinance institution in the country. On the 4th of May, 2018, the bank opened its doors to the public in a new refurbished branch in Mombasa. Previously housed along Nkuruma Road in Mombasa, the branch has now officially moved to Pan African Building along Moi Avenue. According to analysts, this shift was very strategic. For one, the bank has lined up itself against other major banks within the same location in Mombasa. SMEP can now compete effectively with other banks and get its fair share of the market.
Bishop Michael Simba of Methodist Church of Kenya, Tononoka, who is also the Chairman, NCCK Coast region, and also a respected leader, was the guest of honor. He praised SMEP for the many initiatives that it has come up with to support the coastal people especially the low earners. He urged the customers to continually support the Bank as this was their bank, SMEP having started in Mombasa. He also implored upon SMEP Microfinance Bank to come up with modern ways of solving modern problem, like educating more customers on the use of mobile banking applications to access banking services.
On his part, SMEP CEO Mr. Symon Kamore was grateful for the support the region has given to SMEP as a whole. He promised to look into all customers issues personally and work with SMEP leaders from the coast in ensuring that the customers are served to their satisfaction. The customers also promised to support the bank now that the new location is more accessible and more modern. They also applauded the bank ensuring that banking services were now closer since the introduction of agency banking.